Order Returns | TickleFLEX

Payments

We can accept charges in your country’s supported currencies from almost any credit card and debit card—no matter where you live. Customers outside the UK, may be charged additional fees, Bank Conversion fees or Foreign Transaction fees, by your bank.

We accept payment by any of the following methods:

PayPal
Visa
Mastercard
American Express

UK Deliveries

For Standard delivery, our aim is to prepare your order and dispatch on the same or next working day [Monday to Friday], which means that you receive your order within 3 to 5 days from the date it was dispatched. This may not always be possible depending on the volume of orders on our system so if your order has not been dispatched within 3 working days, please contact us directly on +44(0)1293 516 150.
If your order value exceeds £65, your order will be dispatched with delivery service carrier.
Orders dispatched on a Royal Mail Service are not tracked.
Orders dispatched with our preferred delivery service provider are tracked and will require a signature on delivery.
For Express deliveries £6.95 [UK only], orders received before 2.30pm, we will process and dispatch your order on a priority basis to ensure it reaches you within 48 hours. Please make sure you are at the delivery address within these 48 hours so that this can be delivered to you as this does require a signature. Our shipping department is open Monday to Friday, meaning an express order placed on a Friday before 2.30pm will be scheduled for delivery the following Monday. Our Express service is handled by our preferred delivery service provider; we aim for you to receive your order within 2 working days. Our preferred delivery service provider will contact you by email to help you track your order once it has been dispatched.
We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.
If you do not receive your order within 5 working days from the date of dispatch, please contact Customer Services on +44(0)1293 516 150 or email us at enquiries@tickletec.com.
We will replace lost or damaged orders free of charge.
Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.

International Deliveries

We currently use two options for international deliveries: A non-tracked service with Royal Mail and tracked services through delivery service providers.
If the items on your order are less than 1.6kg in weight, we will send your order to you via Royal Mail on a standard non-tracked service. We ask that you allow 20 working days for orders to arrive if sent on this service, however the items are usually delivered within 10 days or less.
If your order is more than 1.6kg in weight then we will use a tracked service via our preferred delivery service provider and transit time will be a maximum of 10 working days, depending on the destination. A signature will be required on receipt.
We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight only and the destination country.
If your order is sent with Royal Mail, your order will not be tracked. If your order is sent with delivery service provider, you will receive a tracking email to show the progress of the order.
When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.
Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. This may vary from country to country and we ask that you contact your local customs office for additional information. We cannot refund any shipping costs should your order be returned for any of these reasons.
Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore all international postage charges will change slightly month to month.
If you do not receive your order within 20 working days, please contact Customer Services on +44(0)1293 516 150 or email us at enquiries@tickletec.com.
We will replace lost or damaged orders free of charge.
Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.
Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.

RETURN POLICY

Return or exchange an item - our 100% money back guarantee

If you are not completely satisfied with your purchase, simply return the item to us inits original condition within 30 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge.
Alternatively, if preferred, we will exchange the item.

Please note:

Goods will only be accepted for return if they are dispatched within 30 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
We strongly advise that a proof of postage receipt should be obtained when returning your order. You are responsible for the item until we receive it at our warehouse.

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That's why, for a limited time only, we will be providing a full refund to all our customers who complete our short product feedback survey.

Fill out your details below, make your purchase as normal, receive our simple product survey, complete and send back within 30 days to receive a full refund.